Shipping Guarantee
We’ll ship your part on time, guaranteed. If we fail to ship it out on time, call us for a coupon, good for one year, worth 10% off your next order. We try very hard to get our product to you as fast as humanly possible. We are not responsible for the USPS, UPS, Fedex or any other shipper that doesn’t delivery your product on time once it leaves our parts warehouse. But if you have paid for next day or second day delivery and your product does not arrive on time we will refund 50% of the shipping fee. *This only applys to next day or second day delivery.

What do you charge for shipping?
Our delivery charge is $12.85 minimum per order. The delivery cost will be calculated when you place your order and may change with out notice. To find out the correct shipping cost on the product you are interested in: 1. Click on BUY NOW *(You may back out of the purchase at any time) 2. Enter your Name, Address, and Zip Code 3. The system then will give you Several Shipping Options to choose from. (NEXT DAY, UPS GROUND, US PRIORTY MAIL and so on)

Sales Tax
Dallas HVAC Parts is required to charge applicable state and local sales tax on every item we sell.

Payment Terms
Purchasers may pay with Visa, Master Card, Discover and American Express or by mailing a cashiers check. At Dallas HVAC Parts, export orders may be subject to special export payment terms and conditions. All payments must be made in United States currency. Dallas HVAC Parts shall have the right of set-off and deduction for any sums owed. Orders will not be shipped until payment is received in full.

Freight Policy
Shipments and freight are prepaid by Dallas HVAC Parts. A minimum $12.85 shipping and handling charge is added to all shipments. An additional handling charge is not added to shipments of backordered items. Any extra charges incurred for additional services, such as shipment from point specified by customer. Freight policy for export orders may be subject to special terms and conditions. Title and risk of loss pass to purchaser on delivery to the common carrier. If product was damaged in transit, recipient must file claim with the manufacturer, NOT WITH Dallas HVAC Parts.

How soon will my order be delivered/when will it get there?
Once your order is shipped, it will arrive within 2 to 7 business days. Your order will be shipped via USPS, UPS Ground, and special carrier as needed from the nearest outlet distribution center to your delivery address. The nearest distribution center is determined when you input your ZIP code. If you have any questions about the shipping of your order, please e-mail or call our customer service 1-888-686-5779.

Quotations
Prices cannot be guaranteed and are subject to change without notice. Oral quotations prevail for the day quoted. Written quotations will be honored for thirty (30) days from the day quoted.

Expected Shipment
Please note, expected shipment times are when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Special Order Items
Special order items require some additional time before they can be shipped. Expected adjustment time (for example, “Special Order: Add 1-4 weeks for Product adjustment. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail.

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. The shipping cost shown for an individual item reflects what you can expect to pay. Your actual shipping and handling cost will automatically compute on the shipping options page of checkout.

Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

Shipping Methods and Costs
Depending on the item(s) you purchase on Dallashvacparts.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

Please note, some items may offer only one shipping method. Shipping costs are dependent on the items in your order and the shipping method you select.

Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Shipping and handling costs for orders placed on this web site are based on the weight of the total order. You will be provided with the total shipping cost for your order during checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service by calling our customer service department). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Please call our customer service department to upgrade your shipping delivery time 1-888-686-5779.

When will my order be shipped?
We process and ship orders Monday – Friday. Orders placed by 12:00 p.m. (noon) Central Standard Time, Monday through Friday, are shipped that day in most all cases. Orders placed after 12:00 p.m. (noon) CST ship the following business day.

Items ordered after 12:00 p.m. (noon) CST, on Friday, or over the weekend are shipped on Monday. Some items may unexpectedly be on backorder, requiring a few extra days for the order to ship. Shipping times start once your order leaves our warehouse. Next day shipping orders will NOT be processed until Monday morning.

Next day Saturday shipping will be subject to an additional charge, and must be placed over the phone on Friday before 12:00 p.m. (noon) CST. NEXT DAY SATURDAY ORDERS MAY NOT BE PLACED ONLINE, or will fall under the weekend shipping policy, above.

Express Mail
Express Mail orders take between 1 and 3 days for delivery. DO NOT EXPECT NEXT DAY DELIVERY for express mail orders. If you want next day delivery, YOU MUST SELECT UPS NEXT DAY SHIPPING.

Shipping Your Product: We ship from many warehouses from around the United States. Our computer system ships your product from the closest warehouse to you direct.

Pricing
All prices quoted by staff and listed on our web site are the net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice. Market sensitive commodity items will be priced according to current market Conditions.

Order Cancellations
We reserve the right to cancel any order at any time, for any reason. Customer will be contacted and advised as to the reason. (i.e. pricing errors, out of delivery area, product availability, etc.)

Receipt of Purchase / Order Confirmation
After filling out and submitting your order, you will receive an order confirmation via email. Your product will be shipped the same business day if the product is in stock and if the order is received before 12:00 p.m. (noon) CST. If the order is cancelled by the purchaser while being in transit the full shipping charge plus a 25% restocking fee will be applied to the credit card account of purchaser.

Shipping and Handling Refunds
There are no refunds on shipping and handling charges unless Dallas HVAC Parts has shipped the order incorrectly.

No Refunds on Custom or Special Orders
Please check all information carefully. All custom orders are non-returnable. Any order that the product is not a standard stock item or is a custom order for product made to your specifications. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM and SPECIAL ORDERS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS.

Product Guarantee
Some products will have a 30 day warranty from date of purchase. Dallas HVAC Parts will repair or replace the product at our discretion from date of purchase. Shipping and handling charges and some parts are not covered under this 30 day warranty. Purchaser will ship defective part to Dallas HVAC Parts at there own expense. Purchaser agrees that there will be a shipping and handling charge on all warranty exchanges of parts and equipment.

Dallas HVAC Parts is not responsible for any labor charges of parts or equipment of any kind. Purchaser should have a licensed qualified person to install, service or repair their appliances.

Return of Product
Equipment and or parts that have been installed are not returnable. All products still in their original shipping container that have not been opened or installed may be returned, with authorization approvable from our parts department within 10 days from purchase date. There will be a 25% restocking fee on all parts and equipment returned with approval by our parts department. Shipping charges are not refundable to and from shipping locations.

Ordered incorrectly
If purchaser orders a product incorrectly from our website it may be returned to Dallas HVAC Parts by these SEVEN Conditions.

1. As long as the product purchase has not been installed or damaged in any way.

2. The purchase product is in its original shipping container.

3. All return items are subject to a 25% restocking charge.

4. All shipping and handling charges are not refundable.

5. Purchaser must pay shipping and handling charges of product back to Dallas HVAC Parts.

6. Purchaser gets an authorization approval code from Dallas HVAC Parts.

7. It is within 10 days from the date of original purchase, no exchanges or returns are allowed after 10 days.

Keep Good Records
Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.

Contact Us
We welcome your comments, feedback and suggestions. Whether you’d like to recognize an exceptional associate or give us a suggestion, please contact us using any of the methods below.

For quick answers to your questions, we recommend calling our customer service department direct. To contact a parts expert please e-mail or give us a call.

Assistance and Information
For assistance with online orders, website navigation or online products and projects contact our customer service center by e-mail or contact us by phone: 1-888-686-5779
(Monday through Saturday, 9 a.m. to 6 p.m. Central Time)

Corporate Office Location:
11415 Plano Rd. Dallas, TX 75243

Shipping Your Product:
We ship from many warehouses from around the United States. Our computer system ships your product from the closest warehouse to you direct.

Damaged Freight
Dallas HVAC Parts will not be responsible for damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs.

All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property. We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit. But in spite of our best efforts, shipping damage can and does sometimes occur. Here’s how to protect yourself:

* Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy

* Always note any external damage to cartons on the delivery receipt and have the driver sign your copy

* We highly recommend that you unpack each carton in the driver’s presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim

* If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered

* It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim

* If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused

Returns
Once shipped, all equipment sales are final. Deliveries refused for reasons other than shipping damage (see above) will be subject to any applicable return shipping charges plus a 25% restocking fee. At our option, we’ll repair or replace any defective product for a full year following the original date of purchase. Shipping and delivery charges are not refundable, however the purchaser will not be billed for shipment of the replacement. Purchaser may return the part under warranty to Dallas HVAC Parts only after first receiving an authorization return number in email from our parts center, a copy of which must accompany the product being returned. Purchaser must pay for all shipping expenses for the returned product, and in turn, Dallas HVAC Parts will pay all shipping costs for the replacement part.

Warranties & Service
All the equipment we sell is new and is covered by the full manufacturer’s warranty. Warranty service work can be performed by any properly licensed HVAC contractor, but please be aware that labor charges are not covered by the manufacturer or by Dallas HVAC Parts. Some manufacturers charge a nominal fee to process returned compressors. Specific warranty periods can be found on our site on each product’s main information page. Shipping fees for in-warranty parts are to be paid by the customer.

Electrical Parts: Any and all electrical parts motors, capacitors, compressors, relays, circuit boards, gas valves are not returnable. All sales are final. All electrical parts will come with a 90 day manufactures warranty from the date of original purchase. *At our option, we’ll repair or replace any defective product for 90 days following the original date of purchase. Shipping and delivery charges are not refundable, however the purchaser will not be billed for shipment of the replacement. Purchaser may return the part under warranty to Dallashvacparts.com only after first receiving an authorization return number in email from our parts center, a copy of which must accompany the product being returned. Purchaser must pay for all shipping expenses for the returned product, and in turn, Dallas HVAC Parts will pay all shipping costs for the replacement part.

Equipment Sales: All equipment sales are final. This includes furnaces, condensing units, compressors, heat pumps, mobile home furnaces, and packaged heating and air conditioning units. All warranties are covered by the manufacturer, and are not the responsibility of Dallas HVAC Parts.

HVAC Equipment Start Up
In order to protect your manufacture warranty and for your own personal safety and peace of mine, HVAC equipment should always be installed by a licensed contractor who has been EPA certified to purchase and handle refrigerant. Any qualified HVAC service company in your area can perform this work for you. At a minimum, the technician performing the start up should:

* Braze the line set (copper tubing) to the service valves on the condensing unit and or evaporator coil

* Use a vacuum pump to evacuate the lines and or cooling coil

* Check the system for refrigerant leaks

* Make the final electrical connections and double check the entire installation

* Charge the complete system with refrigerant

* Check all operating pressures and temperatures for maximum efficiency

WARNING: Improper installation can void your manufacture warranty and expose you to potentially hazardous conditions. Do not attempt to do this work yourself!

NOTE: Puron (R-410A) units require special gauges and refrigerant. Serviceperson must be trained and certified to handle Puron installations.

Building Permits & Inspections
Always check with your city’s Department of Building and Safety for specific permit and installation requirements before beginning an installation. Most municipalities require a building permit whether you are replacing the components of an existing HVAC system or installing a new system from scratch. Separate or additional permits might also be required for any new gas lines or electrical circuits. In general, homeowners are entitled to file building permits themselves as long as the work will be limited to the homeowner’s own property. Pulling a building permit means an inspector will sign off on your work, which protects you and your property. We also recommend that you have your local gas company inspect and start up any new or replacement furnace installations. Most utilities will do this for you free of charge.

Safety First
Before you begin any repairs or installation on your heating and or air conditioning systems, consult all manufactures safety warnings and procedures. If you are not comfortable or have no experience working with Electricity, or with Natural Gas, L.P. Gas we would highly recommend calling a licensed HVAC contractor for service.

dallashvacpartsSales and Shipping Terms